What is Report + Support?
Report + Support is an online tool developed by Culture Shift where staff and students can report issues of (input) anonymously or via contacting an advisor to discuss. Report + Support is also home to information about internal and external support, policies and procedures and (campaign).
Who can make a report?
London Met students and staff can make a report through Report + Support. Visitors are encouraged to report complaints through the public complaints process.
What happens when someone makes an anonymous report?
The report will be viewed by one of the administrators.
The administrators will first review the report to identify any risks that relate to duty of care. If no immediate risk is identified, no further, direct action will be taken. If any identifiable information is provided, the administrator will then remove the identifiable information.
The information kept will be for trend analysis and inform proactive prevention.
What action can you take from anonymous reports?
Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. The (roles or teams) will work with areas identified to address any concerning trends.
How will London Met manage malicious complaints?
If a report is found to be malicious or vexatious, such reports will be addressed under existing student and staff procedures.
What do you do with the information gathered from anonymous reports?
Data trend analysis takes place using anonymised data, so that London Met can undertake wider intervention and prevention initiatives.
How secure is the data and information sent through the system?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice.
How long is data sorted on the system?
We will only retain personal data for as long as necessary to fulfil purposes we collected it for. We will keep records of reports according to our Records Management Policy.